A Maturity Model for Customer - Dominated Relationships

The MIT Global Supply Chain and Logistics Excellence (SCALE) Network is an international alliance of leading-edge research and education centers, dedicated to the development and dissemination of global innovation in supply chain and logistics. The Global SCALE Network allows faculty, researchers, students, and affiliated companies from all six centers around the world to pool their expertise and collaborate on projects that will create supply chain and logistics innovations with global applications. This reprint is intended to communicate research results of innovative supply chain research completed by faculty, researchers, and students of the Global SCALE Network, thereby contributing to the greater public knowledge about supply chains. Location: Building E40, Room 267 1 Amherst St. Introduction In recent years, the relationship between buyers and suppliers has received considerable attention. There is a growing recognition that the management of buyer-supplier activities offers significant opportunities for firms to create strategic advantage and achieve extraordinary financial performance. Traditionally, supply chain function was restricted to just the purchasing activity, where the relationships between suppliers and buyers tended to be adversarial. However, with an acknowledgment of the strategic impact of supply chain domain many organizations are now moving